FAQs

Answers to the most frequently asked questions about our carpet cleaning services in Melbourne, including floor cleaning, upholstery cleaning, air duct cleaning, and more.

The method we use for cleaning is hot water extraction, commonly referred to as steam cleaning. Our exclusive carpet steam cleaning method removes the toughest, deepest dirt and stains safely and gently from your carpet. Hot, soft water including cleaning solution is added deep within the carpet fibres with the help of advance equipments. The equipments help to form foam on your carpet. Then, a powerful suction of cleaning equipment extracts all deep-down dirt, allergens, pollutants, soil particles cleaning solution and maximum moisture from carpet. This cleaning method is mostly recommended by carpet manufacturers.

The vacuuming is recommended but not needed. Our team member pre-vacuums the area to be cleaned.

Normally, a room area is up to approx. 300 square feet (that is 15 x 20 the size). Living room and dining room combination are considered two different areas. So any house area over and above 300 but less than 600 square feet is considered and priced as two different areas. Other areas like bathrooms, halls, stairs, landings, walk-in-closets, etc are considered separately from the standard area of house. Cleaning company charges fewer prices for cleaning these areas. Please note that the room sizes may vary from property to property.

On an average, our carpet cleaners will take approximately 20 – 30 minutes to clean per room depending on the how dirty your carpet is. This time varies depending on the amount of furniture to be moved, how soiled, dirty and stained your carpet is, and any stubborn spot removal treatments required.

Yes. There is no charge to move small furniture. Our professionals are trained to move your furniture. After carpet cleaning is completed, we return your furniture rightful place including respective protective padding as required. We also request you remove items off of your furniture, electronics, plants, lamps and knick-knacks. The heavy furniture, items like pianos, electronics, china cabinets, beds, dressers with mirrors, pool tables, etc would be charged for moving and keeping it again.

Carpet Dry time is dependent on humidity, temperature and air flow to your area. It normally takes between 8-24 hours for any type of carpet to completely dry.

We work on stubborn spots and removed from carpet by treating them. It normally does not reappear. At some situations in carpet spot backing may come to the surface after deep cleaning. If this happens, please contact us at 0401 330 659 immediately.

We provide 100% customer satisfaction guarantee that we will treat almost all the spots or stains. Depending on the colours, fabric and fibres and the age of the carpet and the type of carpet fibres also plays a factor in treating and removing the stubborn stains and spots from your carpet. Our experts are trained and certified pros to clean your carpets.

When you hire us, we provide you 100% Customer Satisfaction Guarantee. We are happy to work with you to correct any unwanted situation that arises anytime at time of working. The bottom line is if you are satisfied then we are.